Came out save day - great customer service
I purchased a new water heater from another dealer 5 months ago, and it was defective. The original contractor arrived at my home and diagnosed the problem, but was unable to replace the water heater due to Rheem's warranty regulations. The technicians at Brothers are Rheem certified and even though they did not originally install the water heater, they came out on a Friday afternoon, drove to the purchase location (even though it wasn't a Brothers purchase), picked up another water heater, and completed the installation so my family could have hot water in time for the weekend. I plan on telling all of my friend's about their exceptional customer service.
Pros:Friendly, prompt response time, knowledgable

Date Added: Oct 5, 2009

Fast, professional, courteous and efficient!
Brothers example is what every service organization should strive for!

Date Added: Feb 17, 2009