At Fix-It 24/7, we take pride in providing our customers with world-class customer service From the time you call us to the completion of your repair, installation or maintenance.
Fix-It 24/7 is committed to preserving the small business mentality, treating each and every customer as if they’re members of our extended family. Fix-It 24/7 is more than just our company name, it’s our specialty. While some companies tout having 24-Hour Emergency Service, Whether a problem arises at 2 p.m. or 2 a.m., we are here to aid you the moment you need us.
Fix-It 24/7 Video
- New A/C systems
- New Furnaces
- Split Systems
Installation of furnace and ac
Just purchasing a new home recently, first thing we wanted to do was replace the furnace ,ac and water heater.
We called around, including people or friends of relatives to get estimates.
Hearing about fix it 24/7 on Toms referral list i also called them and tgey were in the ball park the same price as others. We chose them also to put in an entry level system. Although pricey, they also offered 0% financing that others did not. That helped us a great deal as we were cash strapped for other repairs also.
Day after we called to do the work, Nick and King showed up and within 7 hours we had all new equipment. Everything works great and it passed inspection the very next day. Very pleased with this company. Will definately refer them as well as use again to install a humidifier before winter. Thanks 24/7, happy customer here.
On April 25th 2018, my husband and I paid $10,293 for the least expensive model of furnace and a/c system from Fixit 24/7. Even though we could only afford the least expensive unit, we thought it was worth it to have what had been presented as a great company on referrallist.com and the Tom Martino radio show.
Two installers, Joe and Jimmy, came on April 26th and did the install in about 4 hours.
All seemed fine until the weather got warm and we started to use the air conditioning. On the evening of May 22, we discovered water on the utility room floor and the pipes from the system leaking.
A tech came out that night and discovered that none of the PVC connections had been glued in the system. He glued them and it seemed to run fine. He said that Joe and Jimmy missed this standard step of the install process.
A manager, Mariano, called to apologize and asked to bring a senior technician out to do a quality assurance inspection.
On May 25, Mariano and the tech, Dustin, came and went over the system and assured me all was good.
I called the city to set up the inspection to fulfill the permit, and the unit failed inspection on June 5. They had missed replacing a circuit breaker to the correct size and did not seal a line out at the exterior a/c unit.
I called and was asked to take a 4-hour window appointment time of 1-5:00 on June 6. That seemed unreasonable to me, given this was the second failure on their part. When I objected, I was given a one-hour window of 8-9:00am on June 7.
On June 7 a technician who said he was also a manager, Andy, came and did the corrections. He told me I would be receiving a call from Mariano that day to offer me a financial reimbursement for my time and trouble. I was impressed and mentioned that that was a great offer and so nice that I did not have to ask for it. He assured me I would not have to ask and that Mariano would call that day.
Mariano never called on June 7. On June 8, I called and was told by the receptionist, Melissa, that she would look into "where they are on that" and that she, Mariano, or another manager would get back to me.
That call never came. It is now June 15th as I write this.
So, the install was incorrect, the repair of that install was incomplete, and the quality assurance inspection fell short. To top it off, management then made a reimbursement commitment they didn't fulfill.
In my opinion, this company does not do belong on the referral list site and does not deserve your business.
Much to my relief, the system did pass on the second city inspection on June 12. I would have been happy to share that with Mariano or any manager, had they ever called.